Reliance Retail Limited, having its registered office at 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India (“Reliance” or “we” or “us” or “our”) is managing and operating this website at myvelvette.com, that may be accessible through mobile phone, tablet or any operating system to the general public (collectively be referred to as “Platform”, Platform shall include affiliate sites of Reliance such as Reliance’s You Tube Channel, Facebook and Instagram Page and other social media handles), which inter alia facilitate the sharing of information of its consumer products (the “Products”). The term “User” or “Users” or “you” or “your” means any individual or entity which uses, accesses or, browses the Platform and/or purchases the Products. Reliance is committed to protecting and respecting your privacy. This privacy policy outlines Reliance’s privacy practices regarding the collection, use, disclosure, processing, transfer, storage, retention and safeguarding of the Information (defined hereinafter) provided to us by you through the Platform and/or pursuant to the purchase of the Products or through any other means including offline means through stores, surveys, etc., (the “Privacy Policy”). This Privacy Policy is to be read together with the terms of use (the “Terms” accessible at myvelvette.com ) and all other policies notified by us from time to time. Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you to not use or access the Platform.
By accessing, using or browsing, on the Platform and/or by submission of Information (and in case of a minor - submission of your Information either by your parents or your guardian) in any manner including through online or offline means, you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure or transfer of your Information in accordance with the terms of the Privacy Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. Please note that you may be able to access or browse the Platform from outside the Republic of India. However, your Information will primarily be stored and processed in India and shall be governed by the applicable laws (including data protection laws) that are different from those that apply in the country in which you are located. This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000 including any amendments thereto.
When using our services, the Users may be required to provide certain personal, non-personal and other information, in order to provide services and features that most likely meet User needs, and to customize our services to make the User experience safer and easier, as indicated below (such information and correspondences hereinafter collectively referred to as “Information”) a) Personal Information: We may require you to provide us with certain information that personally identifies you. We may collect a variety of information from you, including your name, mailing address, phone number, email address and contact preferences, including any other usage and interaction details with us or our affiliates. b) “Non-Personal Information”: When you visit the Platform, we may collect certain non-personal information such as domain and host from which you access the internet, your internet protocol address, operating system, browser type, and internet service provider. This type of information does not identify you personally. c) Automatic Information: To improve the responsiveness of the Platform for you, we may use “cookies”, or similar electronic tools to collect information to understand the User’s individual interests. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. We use cookies primarily for user authentication. To the extent that Non-Personal Information is combined with Personal Information, we will treat the combined information as Personal Information. Information collected by us, by any means whatsoever, that does not personally identify the User as an individual (such as patterns of utilization described above) is exclusively owned by us and may be used by us and third party service providers for technical administration of the Platform, research, development, and other purposes. We also may collect other information about you in ways that the Platform describe to you or otherwise with your consent. You can choose not to provide us with certain types of information, but doing so may affect your ability to avail and/or use some services of the Platform. At the time of installation of the Platform, the Platform will require your permission to enable it to find the location of your Device, camera usage, microphone access, mount and un-mount file systems, etc. You acknowledge that you are agreed to providing such information to the Platform. You may at any time withdraw your consent for processing and use of your Information. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Information based on your previous consent prior to the withdrawal. You may be asked to provide your Information anytime you visit, access, use or browse Reliance. We may share Information and use it in consistent with the provisions of this Privacy Policy. We may also combine it with other Information to provide and improve our Products, services, content and advertising on the Platform. We do not knowingly collect Information from any User who is under 18 (Eighteen) years. If we are made aware that we have collected the Information of a person below the age of 18 (Eighteen) years, we will take steps to delete such Information within a reasonable time frame. If a parent or guardian becomes aware that his or her child has provided his/ her Information on Reliance without their consent, he or she shall contact us for the deletion of such Information. In the event, where in contravention to the Privacy Policy and Terms, a person below the age of 18 (Eighteen) uses the Products or accesses the Platform, we shall not be held liable or responsible for any damage or injury suffered by such person.
The following is the manner in which we collect, use, share, and retain Information: a) Collection We may collect Information, whenever relevant, to help provide you with information on any Product you have browsed or to participate in any event or contest in relation to the said Product. You also consent to the collection of certain Information or document as per the applicable laws in India. b) Usage The Platform seeks your Information to: (i) validate and process your request for the information on Products or use of our services or accessing of the Platform; (ii) develop, deliver, process and improve our Products in order to improve your experience on the Platform; (iv) inform you about our Products, offers, updates, upcoming events; (iii) facilitate our internal business operations, including the fulfilment of any legal and regulatory requirements; (iv) provide you with recommendation about Products you may be interested in; (v) provide you with marketing communications and advertising that we believe may be of interest for you; (vi) resolve any request, disputes, grievance, or complaints by you in relation to your use of the Platform or our services; or (vii) detect and protect us against error, fraud and other illegal activity. c) Sharing We may disclose Information to our affiliates when necessary to provide display advertising and promotional services, provide search results and links (including paid listings and links), and to provide customer service etc. These affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose Information to our trusted third-party service providers when necessary in order to facilitate the provision of our Products. We ensure that such third-party service providers are bound by reasonable confidentiality obligations; and/ or use, maintain and follow generally accepted industry and security standards commensurate with the security standards set forth in this Privacy Policy with respect to such Information. We may also share Information with external organizations or individuals if we believe that access, use, preservation or disclosure of the Information is reasonably necessary to: i. meet any applicable law, regulation, legal process or enforceable governmental request; ii. detect, prevent or otherwise address fraud, security or technical issues; iii. protect against harm to the rights, property or safety of our or our Users, or the public, to fight fraud and credit risk, as required or permitted by law. We may also disclose or transfer your Information to any third party as a part of reorganization or a sale of the assets, division or transfer of a part or whole of us. We shall ensure that third party to which we transfer or sell our assets will have appropriate confidentiality and security measures, at least as protective as those described in this Privacy Policy, to handle your Information. You will have the opportunity to opt out of any such transfer if the new entity's planned processing of your information differs materially from that set forth in this Privacy Policy. d) Storage We store and process your Information on computers located in India that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. e) Retention The Information so collected shall be retained only for the duration necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once the purposes are achieved, all Information is deleted in a safe and secure mode.
We have appropriate security measures to prevent your Information from being accidentally lost or used or accessed unlawfully. Processing your Information will be done only in an authorized manner and subject to a duty of confidentiality. We will try to protect your Information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. We reserve the right to communicate your Information to any third party that makes a legally-compliant request for its disclosure. Notwithstanding anything contained anywhere in this Privacy Policy; we cannot assure absolute security to your Information and by entering into or by logging into our Platform, you explicitly agree not to sue us for any data breach.
Please note that your mobile service provider, mobile operating system provider, third party applications (including the applications pre-loaded on your smart phones powered by Android/iOS platform or customized Android ROM, social media platforms and platforms that you access may also collect, use and share information about you and your usage. We do not control how these third parties collect, use, and share or secure your Information. For information about third-party privacy practices, please refer or read their respective privacy policies or take appropriate consultation. The Platform may include links to other platforms/applications or may display advertisements from third parties and other content that links to third party platforms. Such platforms/applications are governed by their respective privacy policies, which are out of our control. Once you leave our Platform, use of any information you provide is governed by the privacy policy of the operator of the platform / application you are visiting. That policy may differ from that of the Platform. If you can't find the privacy policy of any of such platforms /application via a link from the platform's homepage, you should contact the relevant platform /application directly for more information. We are not responsible for the privacy practices or the content of such third party platforms.
The Platform, its licensees and agents, may access, collect and analyse your usage of the Platform and other information related to your location on a regular basis through Bluetooth and Wi-Fi signals and other technologies and data for the performance of the services provided by the Platform and to help improve the design, functionality, performance, and content of the Platform. In order to collect geo-location information, the location settings must be enabled on your device. Therefore, in some cases, the Platform may request that you enable the location settings. The Platform collects location data anonymously and in a form that does not personally identify you. By using the Platform, you agree and consent to transmission, collection, maintenance, processing and use of your location data and queries to provide and improve such services of the Platform.
Due to the communications standards on the internet, when you visit, access or browse the Platform, we automatically receive the uniform resource locator of the site from which site you visit, access or browse the Platform, details of the Platform you visit on leaving Reliance, the internet protocol (“IP”) address of each User’s computer operating system, type of web browser the User is using, and the name of the User’s internet service provider. This information is used solely to analyze overall User trends and to help us improve our Products and services. Please note that the link between the User’s IP address and the User’s personally identifiable information is not shared with third parties without such User’s permission or except when required by law or to provide or facilitate the User with the services. Notwithstanding the above, the User acknowledges that we reserve the right to share some of the aggregate findings, including the information provided by the Users in an unidentifiable, aggregate form, and not the specific data with advertisers, sponsors, investors, strategic partners, and others in order to help grow the business. The amount of information sent to us depends on the settings of the web browser used by the User to access the Platform. The User may refer to the browser used, if the User wishes to learn what information is provided to us.
The third-party service providers with whom we may share Information provided by you are not permitted to market their own services or send promotional e-mails or engage in promotional communication with you. We provide you with the opportunity to opt-out of receiving non-essential, promotional, or marketing-related communication from us or our partners. If you wish to remove your contact information from all our mailing lists and newsletters, you can click on the "unsubscribe" link or follow the instructions in each e-mail message. Alternatively, you can reach out to us by contacting the Grievance Officer.
The Platform strives hard to keep its records updated and accurate with your latest Information. You shall be responsible to ensure that the Information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such Information or data. You may note that deletion of certain Information or withdrawal of consent may lead to cancellation of your access to the Platform or your access to Products, certain features and services of the Platform. Additionally, we may not be able to process your request of correction, updating or deletion, in case the same is not supported by valid documents or data retention is required by the applicable law or law enforcement requests or under any judicial proceedings or it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or change of technical design) or risks the privacy of other users.
We reserve the right to change this Privacy Policy, and any of our policies or procedures concerning the treatment of Information collected through the Platform, without prior notice. This Privacy Policy is subject to changes and modification based on business, legal or regulatory requirements and will be updated online on the Platform. We will make all efforts to communicate any significant changes to this Privacy Policy to you. However, your continued use of the Platform after any modification(s) to this Privacy Policy will be deemed as your acceptance to such modification(s). You are encouraged to periodically visit this page to review the Privacy Policy and any changes to it.
We are committed to protect your Information collected and processed by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your Information, or any privacy-related feedback or concerns you may contact the Grievance Officer, details of whom are mentioned hereunder: Name: Vishnu Peri Designation: Grievance Officer Email: RRCB.Grievance@zmail.ril.com Reliance shall not be responsible for any communication, if addressed, to any non-designated person in this regard.
In the event of any dispute arising with respect to this Privacy Policy, the same shall be subject to the exclusive jurisdiction of courts in Mumbai, India and shall be governed by the Indian laws.